The health and well-being of our staff and customers is extremely important to us, which is why we now have some important and essential measures in place to protect us all.
Upon entry to our facility you will find a hand hygiene station, we would like all customers to make use of this and please ensure you thoroughly clean your hands with the alcohol hand rub provided for at least 20 seconds (as recommended) before proceeding through our facility and please repeat upon exit. We also have available gloves for extra precaution, if customers would like to use these as well then they are more than welcome to.
We now have plenty of anti-viral/anti-bacterial cleaning solutions which we are using before and after any customers enter our facility. These cleaners are sprayed on all touch points throughout the building, on all equipment available for use by our customers (such as trolleys, sack trucks and pallet lifters) and in our toilet facilities. We will also have a bottle of this cleaner available in our main entrance, should customers feel that they would prefer to spray their own trolley before use. Again, please dispose of any rubbish using the foot pedal bin provided in the main entrance area.
We also have a new no-contact/social distancing procedure in place, this means that we will no longer be allowing customers into our office as the space does not allow for the recommended 2 metre guidelines now imposed in all retail facilities. We do have a large window between our office and the main entrance and have installed an opening hatch in our wall, so we will still be able to speak with our customers face-to-face using this new system. We hope that our customers will be patient and adhere to this new method of communication in order to keep us both safe and well. We are still available via phone or email, so please don't hesitate to contact us if you have any questions.
Sometimes we are required to show new customers around our facility and storage units, we will still be able to do this however, we will be imposing a strict 2 metre distance between ourselves and our customers. Please do not think we are being rude if we step back while you view the unit you are interested in, we are simply doing our best to reduce the risk of spreading within our facility.
Finally, it would be really helpful if our customers avoid touching any unnecessary areas within our facility i.e. walls and windows etc. This will greatly reduce the risk of contamination within our facility and reduce the amount of time and materials required to disinfect these areas.