Frequently Asked Questions
What Size Storage Do I Need?
As a rough indicaton:
- Transit Van = 40 - 50 sq ft
- Luton Van = 74 - 100 sq ft
- 1 Bed Flat/House = 50 - 75 sq ft
- 2 Bed Flat/House = 75 - 100 sq ft
- 3 Bed Flat/House = 100 - 150 sq ft
- 4 Bed Flat/House = 175 sq ft
What Can/Can't I Store
You can store almost anything from household goods to archive filing, excess stock to office furniture.
You can't store anything that is flammable or perishable or illegal.
Do I Have To Pay A Deposit?
There is no deposit required on personal storage, all of our storage options are due to be paid in advance. So when you come to sign the contracts and present photo ID we will take the first months payment there and then.
Business storage operates differently and does require a deposit on shipping containers, however, deposits are not normally required on indoor storage spaces.
Can I Pay Weekly?
No, we ask for regular monthly payments for our storage spaces. However we do offer prepay options where you are able to pay 3,6 or 12 monthly in advance if you wish to do so.
Do I Have To Have Insurance On My Items?
No, you are not obliged to take out insurance for your items. If you feel that your items are more valuable then you are able to take out insurance with our insurance provider insurastore.com.
Can I Cancel At Any Time?
Yes, if you are able to give us some notice that is great! Then we are able to finalize your bill and arrange any refund to you should there be such.
Is There A Minimum Payment?
Yes, we charge a minimum cost of 2 weeks storage.
When Can I and How Do I Get Access To My Storage Space?
Our storage spaces are all on ground level which means you have easy access when moving your items in or out of our facility. There are different access doors to enable you to locate the closest one to your storage space, saving on any unnecessary walking distances.
You are able to access your storage spaces within our opening times. However, our outdoor storage spaces are accessible 24 hours a day, 7 days a week as you are provided with a gate access key. This means you can come and go as you please or whenever is more convenient for you.